Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The date of of purchase on the receipt shall not be more than one week. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Kaizen E-shop will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
Kaizen Hardware Sdn Bhd
No 17-1, Jalan Tasik Utama 4, Medan Niaga Tasik Damai, Sungai Besi,57000 Kuala Lumpur.



Please contact us at kaizeneshop17@gmail.com or 0122843973 if you have any questions or doubts.